Alarm.com How To’s

How to Enable Push Notifications

Why set up push notifications?

Your smart home security system can alert you to all kinds of activity. You can get an alert if you leave home without arming your system. You can get an alert if there’s unexpected activity in the house, or if your dog walker doesn’t show up, or even if there’s a power outage when you’re away.

  1. Log in to the Alarm.com app.
  2. Tap the Menu icon in the top right.
  3. Scroll down and tap Notifications.
  4. Tap the Push Notifications toggle switch On.
Video:

Setting Up Arming Reminders

Using the Alarm.com Mobile App:

    1. Log in to your Alarm.com mobile app.
    2. Tap the menu icon at the top left, then scroll down to Notifications.
    3. Ensure that your Push Notifications are enabled, using the toggle button.
    4. Press + at the top right, then scroll down to select Arming Reminder.
    5. Use the Notification Name field to give your Arming Reminder a name.
    6. Choose a trigger for your arming reminder. Your choices are: At a specific time or When selected people cross a Geo-Fence. You’ll need to enable Geo-Services and create a Geo-Fence for this option.
    7. Underneath, select the days and times at which reminders should be sent. If you’re using Geo-Services, select the device, the Geo-Fence around your home, and pick the Exits option.
    8. Tap “+ Add recipient,” then select yourself and your phone.
Video:

Setting Reminders on PC/Desktop:

    1. Log in to your web dashboard.
    2. Scroll down to Notifications.
    3. Click Notifications, then click “+ New Notification” on the right.
    4. Scroll down and click “Arming Reminder.”
    5. Use the Arming Reminder field to give your Arming Reminder a name.
    6. Choose a trigger for your arming reminder. Your choices are: At a specific time or When selected people cross a Geo-Fence. You’ll need to enable Geo-Services and create a Geo-Fence for this option.
    7. Underneath, select the days and times when reminders should be sent. If you’re using Geo-Services, select the device, the Geo-Fence around your home and pick the Exits option.
    8. Click “+ Add” under Recipients, then select yourself and your phone.
Video:

How to Create a User Code

Creating Multiple Logins

You can create separate logins for any number of users. It’s recommend that everyone who uses the Alarm.com app has a separate login. Follow the instructions below to create an additional login for your account, and repeat these steps as many times as you need:

    1. Log in to the Alarm.com website through an internet browser on your laptop, computer, or mobile device. Note: You must complete login creation through a browser instead of the app.
    2. Click on “Users” in the menu on the left side of the screen.
    3. Click on “Manage Logins” at the top of the Users page.
    4. Click “Add a login.”
    5. Enter the email address and desired login name for the person in question.
    6. Click “Save.”
    7. Now you can select the permission level you wish this login to have. This will limit what this login can do on the app and webpage. You’ll also indicate what devices they can see control from their app or webpage.
    8. Click “Save” at the bottom of the page when you’re done.

Qolsys, Power Series, & NEO System Troubles

Qolsys Battery Change
  1. Power down panel: Go to Settings/Advanced Settings and enter the Installer/Dealer/Master code, then select “Power Down”
  2. Unplug Battery Connector: Once the panel is powered down, unplug 4 pin battery connector from the board.
  3. Remove Battery: Pull up on the edge of the battery with your finger to release it from the plastic hold down.
  4. Install New Battery: Press the battery into place. Route the cable between the battery and the daughter cards. Plug the 4 pin connector back in and power the panel back up.

Qolsys Battery Change

NOTE: This device and Lithium Battery shall be recycled and disposed of in accordance with US Regulations and Laws and European Directives including any other National and Local Regulations and Laws

 

CAUTION:
Do NOT use a screwdriver or anything sharp that could puncture the battery.

Do NOT pull on the battery cable to try and remove battery.

Qolsys Alarm System Test

There are many different tests you can perform to ensure the system is working properly.

How to find System Tests:

Settings > Advanced Settings > Enter Code > Select “System Tests”

Types of Tests you can run include…

    • WiFi Test: Test the panel’s connection to the wireless (Wi-Fi) network
    • Sensor Test: Shows actual dBm signal strength of each sensor and graphs sensor events against the ambient noise floor of the environment
    • Cellular Test: Test the panel’s connection to the cellular network and Alarm.com
    • Z-Wave Test: Test communication between devices and the panel. Rediscover network, counters, neighbor info, diagnostics & advanced diagnostics
    • PowerG Test: Ping and receive signal strength from a PowerG sensor.
    • Zigbee Test: See the last signal strength, average signal strength and battery voltage on Zigbee sensors. Requires a Zigbee daughter card be installed in order for this icon to appear
    • Panel Glass Break Test: Test the panel’s microphones to ensure proper sensitivity for built in Glass Break
    • Dual Path Test: Verifies the Wi-Fi path is connecting to Alarm.com
    • Daughter Cards Test: Tests the integrity of the installed daughter cards
    • Panel Test: Runs through a complete test* of the panel’s running processes

    *Running all tests at once will sound the siren.

    Note: The Siren can be tested alone under the Panel Test menu, scroll down and select RUN

Power Series, Trouble Conditions

When a trouble condition is detected, the trouble (⟁) or System Indicator will turn on, and the keypad will beep every 10 seconds. Press the pound [#] key to silence the beeps. Press [✱][2] to view the trouble condition. The Trouble (⟁) or System Indicator will flash. The corresponding trouble will be represented by numbers 1-8.

LED/DIGIT Trouble Condition Comments Action
1 Service Required (1)Low Battery (2)Bell Circuit (3)System Trouble (4)System Tamper (5)Module Supervision (6)RF Jam Detected (7)PC5204 Low Battery (8)PC5204 AC Failure Call for Service
2 Loss of AC Power If the building/neighborhood has lost electrical power, the system will continue to operate on battery for several hours. Call for Service
3 Telephone Line Fault The system has detected that the telephone line is disconnected. Call for Service
4 Failure to Communicate The system attempted to communicate with the monitoring system, but failed. This may be due to Trouble 3 (above). Call for Service
5 Sensor/Zone Fault The system is expereincing difficulties with one or more sensors on the system. Press 5 to display zone. Call for Service
6 Sensor/Zone Tamper The system has detected a tamper condition with one or more sensors on the system. Press 6 to display the zone. Call for Service
7 Sensor/Zone Low Battery The sytem has detected a low battery condition with one or more modules/sensors on the system. Continue to press 7 to display the zone, keypad, wireless key(s) and RF Delinquency low battery conditions. Press 7 again to see zone troubles. Call for Service
8 Loss of Time & Date If complete power was lost (AC & Battery), the time and date will need to be re-programmed. Re-program Time & Date*

*Press [✱][6] plus your Master Access Code or press the time programming function key (programmed by your installer). If you have a Time & Date trouble, press [8] from within trouble menu. Press [1] to select Time & Date.

Power Series Alarm System Test

Note: If you are going to perform a System Test, call your Monitoring System to inform them when you begin and when you end the test.

Testing Your Keypad Sounder & Siren

The System Test provides several system tests, and a two-second check of the keypad sounder and bell or siren. 

  1. Press [✱][6][Master Code][4].
  2. The following will occur:
    • The system activates all keypad sounders and bells or sirens for 2 seconds. All keypad lights turn on. 
    • PK5500/RFK5500/RFK5564 keypads will lights all pixels
    • The Ready, Armed, and Trouble LED’s will flash for the duration of the test
  3. To exit the function menu, press pound [#]

Testing Your Entire System

All smoke detectors in this installation must be tested by your smoke detector installer or dealer once a year to ensure they are functioning correctly. It is the user’s responsibility to test the system weekly (excluding smoke detectors). Ensure you follow all the steps in the section above.

Note: Should the system fail to function properly, call your installation company for service immediatley. 

  1. Prior to testing, ensure the system is disarmed and the Ready light is on.
  2. Press pound [#] and close all zones to return the system to Ready state.
  3. Perform a System Test by following the steps in the above section.
  4. To test the zones, activate each detector in turn

Note: Some features described above will not be functional unless enables by your installer. Ask your installer which features are functional on your system. 

Walk Test Mode

The installer can initiate a Walk Test mode for the sytem. While in Walk Test mode, The Ready, Armed, and Trouble LED’s will flash to indicate that Walk Test is active. When the sytem automatically terminates the Walk Test modes, it will annunciate with an audible warning (5 beeps every 10 seconds), beginning five minutes prior to the termination of the test.

NEO, System Trouble

If a trouble is present, the keypad Trouble indicator illuminates and an audible indication is emitted (two short beeps every 10 seconds, except while in AC failure). Silence the audible indicator by pressing pound [#].

Troubles may be viewed while the sytem is armed or disarmed. The system may be programmed to show all troubles while armed or only fire troubles.

To view trouble conditions press [*][2] to enter the Trouble Menu.

On an LCD Keypad, scroll to a trouble type then press [*] to view specific trouble. The zone name and trouble condition for each trouble are displayed on the screen.

On LED/ICON Keypad, zone indicator lights illuminate to identify existing trouble types. Press the number key corresponding to a zone light to view the specific trouble.

Lights 1-12 illuminate to indicate the trouble as follows:

Trouble 1: Service Required

Trouble 2: Module Battery Trouble

Trouble 3: Bus Voltage

Trouble 4: AC Troubles

Trouble 5: Device Faults

Trouble 6: Device Low Battery

Trouble 7: Device Tampers

Trouble 8: RF Delinquency Trouble

Trouble 9: Module Supervisory Trouble

Trouble 10: Module Tamper Trouble

Trouble 11: Communications

Trouble 12: Not Networked Troubles

NEO Alarm System Test

To test your own system, you must call UCC and ask to put alarm on test.

: (888) 832-6822

DVR’s Dyezz supports are the following:

Alibi • Alibi Cloud • Rhombus • Eagle Eye • Legacy DVR’s • Digital Watchdog • Geovision • 3G TRH • Blackline • Hikvision

 

FAQ’s

My DVR isn't playing back video

It is likely the hard drive that is stored within the DVR. At times, it could be the DVR but we would need to troubleshoot over the phone to determine what it can be.

I no longer have access to the cameras

Remote access is normally cut off for a few reasons listed below. We advise checking the connections first to ensure its not something basic.

  1. DVR is powered off
  2. DVR network cable is disconnected

  3. Changes to the network.

In the event everything has been verified, we would need to schedule a service call to determine why its still offline.

I am no longer able to view my cameras on my local monitor

Check your DVR to ensure its powered on. If powered on, it is likely the monitor that is the issue. The only way to check is to hook up another monitor and see if you are having the same issue. If you have swapped with another monitor, it is likely the cable at which point, Dyezz will need to schedule out an ITtech.

Why am I being charged for a TZO/DDNS/Support fee?

Dyezz bills out a monthly fee to the end users that allow you to do a few different things other than remote viewing of your cameras.

Also included in your monthly/year bill is video extraction, remote and phone support (typically a $55 flat fee for support). There is also a one FREE site visit up to one hour per calendar year to troubleshoot your DVR’s remote access.

All through ADC – Look for ADC website data / info 

Setting up Notifications  

Users  

Logins  

Schedules 

ADC USER MANUAL – https://craft-na02.alarm.com/resources/how-to

 

Qolsys, Power Series, Neo (All three Systems) 

  • Change out panel batteries 

https://qolsys.com/wp-content/uploads/2021/10/IQ-Panel-4-Installation-Manual-4.0.0-210727-FINAL-Optimized.pdf Page 151

https://cms.dsc.com/download2.php?t=1&id=24147 PAGE 8 has a lot of info

https://cms.dsc.com/download2.php?t=1&id=23346 (NEO)

How to test their own systems (Call UCC 888-832-6822 Ask to put alarm on test)

  • How often 

https://qolsys.com/wp-content/uploads/2021/10/IQ-Panel-4-Installation-Manual-4.0.0-210727-FINAL-Optimized.pdf Page 115

https://cms.dsc.com/download2.php?t=1&id=24147 Page 13

 

DVR’s Dyezz has supported are as follows.

Alibi, Alibi Cloud, Rhombus, Eagle Eye

Legacy DVR’s

Digital Watchdog, Geovision, 3G TRH, Blackline, Hikvision,

 

FAQ

 

My DVR isn’t playing back video.

It is likely the hard drive that is stored within the DVR. At times, it could be the DVR but we would need to troubleshoot over the phone to determine what it can be.

 

I no longer have remote access to the cameras.

Remote access is normally cut off for a few reasons listed below. We advise checking the connections

first to ensure its not something basic. In the event everything has been verified, we would need to

schedule a service call to determine why its still offline.

  1. 1. DVR is powered off

  2. 2. DVR network cable is disconnected

  3. 3. Changes to the network.

 

Why am I being for a TZO/DDNS/Support fee?

Dyezz bills out a monthly fee to the end users that allow you to do a few different things other than remote viewing of your cameras.

Also included in your monthly/year bill is video extraction, remote and phone support (typically a $55 flat fee for support). There is also a one FREE site visit up to one hour per calendar year to troubleshoot your DVR’s remote access.

I am no longer able to view my cameras on my local monitor

Check your DVR to ensure its powered on. If powered on, it is likely the monitor that is the issue. Theonly way to check is to hook up another monitor and see if you are having the same issue. If you have swapped with another monitor, it is likely the cable at which point, Dyezz will need to schedule out an ITtech.

 

Remind to all customers to get permits  

We will make a Q&A (Big Headline) 

And then sub-header (Alarm systems, Camera, Access Control, Fire) 

 We want to focus on Alarm systems for now