All through ADC – Look for ADC website data / info
Setting up Notifications
ADC USER MANUAL – https://craft-na02.alarm.com/
Qolsys, Power Series, Neo (All three Systems)
Change out panel batteries
How to test their own systems (Call UCC 888-832-6822 Ask to put alarm on test)
DVR’s Dyezz has supported are as follows.
Alibi, Alibi Cloud, Rhombus, Eagle Eye
Digital Watchdog, Geovision, 3G TRH, Blackline, Hikvision,
My DVR isn’t playing back video.
It is likely the hard drive that is stored within the DVR. At times, it could be the DVR but we would need to troubleshoot over the phone to determine what it can be.
I no longer have remote access to the cameras.
Remote access is normally cut off for a few reasons listed below. We advise checking the connections
first to ensure its not something basic. In the event everything has been verified, we would need to
schedule a service call to determine why its still offline.
1. DVR is powered off
2. DVR network cable is disconnected
3. Changes to the network.
Why am I being for a TZO/DDNS/Support fee?
Dyezz bills out a monthly fee to the end users that allow you to do a few different things other than remote viewing of your cameras.
Also included in your monthly/year bill is video extraction, remote and phone support (typically a $55 flat fee for support). There is also a one FREE site visit up to one hour per calendar year to troubleshoot your DVR’s remote access.
I am no longer able to view my cameras on my local monitor
Check your DVR to ensure its powered on. If powered on, it is likely the monitor that is the issue. Theonly way to check is to hook up another monitor and see if you are having the same issue. If you have swapped with another monitor, it is likely the cable at which point, Dyezz will need to schedule out an ITtech.
Remind to all customers to get permits
We will make a Q&A (Big Headline)
And then sub-header (Alarm systems, Camera, Access Control, Fire)
We want to focus on Alarm systems for now