Using the Alarm.com Mobile App:

1. 1. Log in to your Alarm.com mobile app.
   2. Tap the menu icon at the top left, then scroll down to Notifications.
   3. Ensure that your Push Notifications are enabled, using the toggle button.
   4. Press + at the top right, then scroll down to select Arming Reminder.
   5. Use the Notification Name field to give your Arming Reminder a name.
   6. Choose a trigger for your arming reminder. Your choices are: At a specific time or When selected people cross a Geo-Fence. You’ll need to enable Geo-Services and create a Geo-Fence for this option.
   7. Underneath, select the days and times at which reminders should be sent. If you’re using Geo-Services, select the device, the Geo-Fence around your home, and pick the Exits option.
   8. Tap “+ Add recipient,” then select yourself and your phone.

Video:

Setting Reminders on PC/Desktop:

1. 1. Log in to your web dashboard.
   2. Scroll down to Notifications.
   3. Click Notifications, then click “+ New Notification” on the right.
   4. Scroll down and click “Arming Reminder.”
   5. Use the Arming Reminder field to give your Arming Reminder a name.
   6. Choose a trigger for your arming reminder. Your choices are: At a specific time or When selected people cross a Geo-Fence. You’ll need to enable Geo-Services and create a Geo-Fence for this option.
   7. Underneath, select the days and times when reminders should be sent. If you’re using Geo-Services, select the device, the Geo-Fence around your home and pick the Exits option.
   8. Click “+ Add” under Recipients, then select yourself and your phone.

Video:

You can create separate logins for any number of users. It’s recommend that everyone who uses the Alarm.com app has a separate login. Follow the instructions below to create an additional login for your account, and repeat these steps as many times as you need:

1. 1. Log in to the Alarm.com website through an internet browser on your laptop, computer, or mobile device. Note: You must complete login creation through a browser instead of the app.
   2. Click on “Users” in the menu on the left side of the screen.
   3. Click on “Manage Logins” at the top of the Users page.
   4. Click “Add a login.”
   5. Enter the email address and desired login name for the person in question.
   6. Click “Save.”
   7. Now you can select the permission level you wish this login to have. This will limit what this login can do on the app and webpage. You’ll also indicate what devices they can see control from their app or webpage.
   8. Click “Save” at the bottom of the page when you’re done.

When a trouble condition is detected, the trouble (⟁) or System Indicator will turn on, and the keypad will beep every 10 seconds. Press the pound [#] key to silence the beeps. Press [✱][2] to view the trouble condition. The Trouble (⟁) or System Indicator will flash. The corresponding trouble will be represented by numbers 1-8.

*Press [✱][6] plus your Master Access Code or press the time programming function key (programmed by your installer). If you have a Time & Date trouble, press [8] from within trouble menu. Press [1] to select Time & Date.

Note: If you are going to perform a System Test, call your Monitoring System to inform them when you begin and when you end the test.

Testing Your Keypad Sounder & Siren

The System Test provides several system tests, and a two-second check of the keypad sounder and bell or siren. 

1. Press [✱][6][Master Code][4].
2. The following will occur:
   • The system activates all keypad sounders and bells or sirens for 2 seconds. All keypad lights turn on. 
   • PK5500/RFK5500/RFK5564 keypads will lights all pixels
   • The Ready, Armed, and Trouble LED’s will flash for the duration of the test
3. To exit the function menu, press pound [#]

Testing Your Entire System

All smoke detectors in this installation must be tested by your smoke detector installer or dealer once a year to ensure they are functioning correctly. It is the user’s responsibility to test the system weekly (excluding smoke detectors). Ensure you follow all the steps in the section above.

Note: Should the system fail to function properly, call your installation company for service immediatley. 

1. Prior to testing, ensure the system is disarmed and the Ready light is on.
2. Press pound [#] and close all zones to return the system to Ready state.
3. Perform a System Test by following the steps in the above section.
4. To test the zones, activate each detector in turn

Note: Some features described above will not be functional unless enables by your installer. Ask your installer which features are functional on your system. 

Walk Test Mode

The installer can initiate a Walk Test mode for the sytem. While in Walk Test mode, The Ready, Armed, and Trouble LED’s will flash to indicate that Walk Test is active. When the sytem automatically terminates the Walk Test modes, it will annunciate with an audible warning (5 beeps every 10 seconds), beginning five minutes prior to the termination of the test.

If a trouble is present, the keypad Trouble indicator illuminates and an audible indication is emitted (two short beeps every 10 seconds, except while in AC failure). Silence the audible indicator by pressing pound [#].

Troubles may be viewed while the sytem is armed or disarmed. The system may be programmed to show all troubles while armed or only fire troubles.

To view trouble conditions press [*][2] to enter the Trouble Menu.

On an LCD Keypad, scroll to a trouble type then press [*] to view specific trouble. The zone name and trouble condition for each trouble are displayed on the screen.

On LED/ICON Keypad, zone indicator lights illuminate to identify existing trouble types. Press the number key corresponding to a zone light to view the specific trouble.

Lights 1-12 illuminate to indicate the trouble as follows:

Trouble 1: Service Required

Trouble 2: Module Battery Trouble

Trouble 3: Bus Voltage

Trouble 4: AC Troubles

Trouble 5: Device Faults

Trouble 6: Device Low Battery

Trouble 7: Device Tampers

Trouble 8: RF Delinquency Trouble

Trouble 9: Module Supervisory Trouble

Trouble 10: Module Tamper Trouble

Trouble 11: Communications

Trouble 12: Not Networked Troubles

To test your own system, you must call UCC and ask to put alarm on test.

☏ : (888) 832-6822

Remote access is normally cut off for a few reasons listed below. We advise checking the connections first to ensure its not something basic.

1. DVR is powered off

2. DVR network cable is disconnected

3. Changes to the network.

In the event everything has been verified, we would need to schedule a service call to determine why its still offline.

Check your DVR to ensure its powered on. If powered on, it is likely the monitor that is the issue. The only way to check is to hook up another monitor and see if you are having the same issue. If you have swapped with another monitor, it is likely the cable at which point, Dyezz will need to schedule out an ITtech.

Dyezz bills out a monthly fee to the end users that allow you to do a few different things other than remote viewing of your cameras.

Also included in your monthly/year bill is video extraction, remote and phone support (typically a $55 flat fee for support). There is also a one FREE site visit up to one hour per calendar year to troubleshoot your DVR’s remote access.